Anna
9/10
United Kingdom 🇬🇧
Very very comfortable property and great location, close to station.
Pros: Incredibly comfortable bed and adored the white night vest you provided. The most exquisite cotton.
Cons: I repeatedly asked to buy the white night vest but staff bluntly refused to sell me one. Most hotel do allow you to purchase their sundries. I wish you could have obliged.
Ling
10/10
Singapore 🇸🇬
A Clean with a great breakfast hotel.
Pros: The hotel is clean and comfortable. The breakfast is great!
Cons: A little pricier than expected.
Ogochukwu
9/10
United Kingdom 🇬🇧
Pros: Location was a few minutes from the Shinagawa train station which was great. Japanese garden with the Carp pond within the grounds was fab especially at night. Gym and relaxation room was ace. Hot whirlpool, sauna was great too.
Cons: Food was very expensive. Room didn't cool even when set to lower temperatures. Informed the management and someone came and cleaned the filters, didnt help much.
Avinash
9/10
United Arab Emirates 🇦🇪
Lives up to the Sakura Tower promise
Pros: The Sakura bloom in the hotel is outstanding and is hard to find. Absolutely amazing. Closeness to the Shinagawa JR station is a huge bonus.
Cons: The guest facilities while at the hotel could have been better.
Adam
10/10
Australia 🇦🇺
Great hotel, great location, great time!!
Pros: It was great… clean, plenty of room, nothing was too much trouble.
Cons: Nothing… it was great.
Monica
9/10
United Kingdom 🇬🇧
Pleasant stay in a huge room.
Pros: I loved the, for Tokyo or anywhere, huge room. I liked the huge and stunning garden with the gorgeous lights etc. Really such a pleasant experience. I also liked that one could just bring the room key to get the prepaid breakfast, rather than having to bring coupons. Staff were also very accommodating and friendly. I liked that it’s so close to a Shinkansen station.
Cons: I didn’t like the area so much. It feels a bit out of the way, but it’s very easy to get to other areas of Tokyo with the train station being so close. The view from our room was of a building site, which was a bit unpleasant, but the city is constantly changing, and who knows how the view will change once it’s completed. Although the lobby was modern and looked luxurious, the rooms and bathrooms were a bit old, and in need of an update.
Kelly
10/10
Australia 🇦🇺
Large hotel room, quality service and lovely gardens for an early morning stroll.
Pros: Exceptional room size for Japan. Large bathroom with spa bath. The gardens connecting the three Prince hotels was gorgeous. The service was excellent, the staff were friendly and location was 5 mins walk to the Shinagawa train station which made accessing the rest of Tokyo easy.
Cons: We enjoyed the stay with nothing we didn’t like.
Anthony
9/10
Australia 🇦🇺
Pros: It’s not in the usual Ginza or Shibuya but Shinagawa station is very convenient for both metro, airport expresses and Shinkansen trains. Staff are fantastic and so accommodating. Breakfasts are great too. Gardens were an unexpected joy.